Frequently Asked Questions

Everything you need to know about shopping with Portland Gear®.

How long will it take for my order to ship?

Most orders are processed and shipped within 1-3 business days. Once shipped, standard domestic delivery typically takes 3-5 business days depending on your location.

What is your return and exchange policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition releases may be final sale.

Do you offer international shipping?

Yes, we ship our gear worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.

How should I care for my Portland Gear® apparel?

To maintain the quality of your gear, we recommend machine washing in cold water with like colors and tumble drying on low heat or hanging to dry.

Can I pick up my online order at the retail store?

Absolutely. Select the 'Local Pickup' option at checkout to collect your order at our flagship Portland location at no extra cost.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.